Peter Hoare
Barclaycard, held for 30 years,
suddenly Barclacard gone off the rails, for reasons known only to themselves they accepted a telephoned advice of a change of address …..result I get no statements, for a few months, as I pay off balances on receipt I didn’t think too much about it.
It was only when they phoned me to ask if I got my new card that the alarms started ringing!
When informed that no new card was requested they then asked if the transactions of £9000+ in one day were mine!
Seems Barclaycard
1) changed my address without telephone confiming
2) they then issued a new card to the new address (on a telephoned request)
3) they then issued a new PIN for the new card at the new address
4) How was this: all my fault??
Many Conversations later with Fraud Department and most of the balance is cleared away as not being mine. Result £9,000 approx was written off – wonder if a crime report was filed?
I asked for clarification on balance remaining – about £220, and requested statements that were missing as a result of changed address, after many weeks of waiting for statements and further requests for same, I start to get calls from collections Department (Sunday morning text messages) and phone calls at work – home – mobile – amazing how they can suddenly find so many phone numbers for me.
All calls include a veiled threat of what they are going to do to my credit record, and the procedings they may be forced to take.
Further discussion of the circumstances surrounding the events elicits a sympathetic response from Collections and a cessation of calls. – Still no statements.
Spend 1 hour on telephone to Customer Services
- not their problem – they cannot give me the information requested – transfer to anoher department – and then get cut off!
Desperate -
write explanatory letter to Managing Director Barclaycard UK c/o Northampton address asking for assistance – letter returned – Persons Unknown!
Spend 1/2 hour on phone to Fraud department, eventually uncover the account number of the card that Barclaycard asked me to destroy and the account number of the fraudulent account.
Spend 1 hour on Telephone to Customer services
-Armed with all the account details I can eventually get a verbal account of what makes up the charges they are chasing.
Seems that they are charging me for late Payment and for overdue interest on amounts outstanding during the time they were sending my statements to the fraudsters.
Paid outstanding balance and write letter to Customer services requesting they waive the late payment charges and the overdue interest charges as all of this occurred while I was not receiving statements and I was unaware of the balances.
Result ZERO – no answer!!!!
Seems with Barclaycard its only one way traffic – they talk to you about their demands and ignore anything you might request of them.
Barclaycard ——- shred it!!!
