Luke Sheldrick’s Blog

Again let down by Apple. They cocked up the first repair (see previous blog) but apparently the part would be in on Tuesday, fixed, they’d call me and couriered to me for Wednesday. Well today is Wednesday, no call, no laptop, no biscuit.

Called up the store, and they said they would look into it and get it repaired. Hmm would they have repaired it if I hadn’t called? me thinks not, even though apparently a ‘Second Repair’ has priority. Later this afternoon, the store called me back, saying it had been fixed, would need to be tested tomorrow, and then shipped out, for delivery that evening. When I asked the ‘Genius’ to check the address, he correctly identified it was my work address, and couldn’t see a problem of it being delivered in the evening. Anyways.

He also said the squeaky hinge problem was not covered under the warranty, and there would be a charge normally, but as I asked for this to be repaired at the same time as the back being fixed, they would do it for free. Hmm this is interesting, as I have never mentioned a squeaky hinge, didn’t know it had one to be honest.

I am thinking these ‘Genius’s would fail an interview for McDonalds at this rate.

Saga continues… maybe on Monday they will launch a Genius v2 rather than a 3g iPhone… that would be nice

Pft. I retract my last blog entry regarding my MacBook.

You know I said it would be fixed next day, well the Apple Store called me this morning saying that it had been repaired, only 4 days late. I thought well, wasn’t really a huge problem.

Got up a couple of hours early (am on the night-shift at the moment, so sleep during the day), and thought I would take a detor on the drive to work, via Bluewater.

Got to the store, and had to wait about 15 minutes for someone to ackowledge I was there (the two people in the Genius bar were clearly too busy with their iPhones). Anyways a nice lady genius took my details, and presented me with my ‘fixed’ MacBook.

Well fixed, as in half-fixed. They had only changed half the case, so I still had cracks all over the bottom half. When I pointed this out, the genius said they had just carried out what I asked for. When I said all I said was here is my mac, fix it please, I didn’t specifiy what part of the case. I also pointed out that it said on the repair receipt to replace all panels. Grrrr, see seems quite nice about it all, but still the point is they cocked up.

She said she would need to take it back in for a 2nd repair, but they didn’t have the parts in stock, and don’t get a delivery until Tuesday. woop!

Naturally not happy at this point, as it’s quite a drive their from my house, and it’s always pissed me off that I bought the mac online, yet they don’t seem to offer any ‘mail’ support.

I had a word with one of the managers, and she said she could get it couriered back to me, once it had been repaired. Still super-chuffed off, such a waste of my time. GRRR

Literately, my macbook has seen better days, as it has cracked around the seems. I just accepted it as one of those things. Until a little bird told me that he had his fixed, by just taking into the Apple store, and booking a repair.

Apparently they even do it if your macbook is out of warrenty. woop!

Took mine into the BlueWater store today,

and will be ready and shiny tomorrow! Fucking A.

This being similar to my problem: