Queues and Disappointments 

Posted on August 4th, 2014 by Luke Sheldrick.
Categories: Mutterings.
Tags: , , , , , .

4 08 2014

The week before last the UK saw a a rather hot heat wave. My bedroom fan fell to bits, and the only other I had in the apartment was a rather big industrial type thing that is rather loud… especially when using in the bedroom. I’d heard good things about the Dyson fans, and decided I needed one that day. Argos, John Lewis, Currys, everywhere that had a click and collect type service, sold out. I called John Lewis who said the local waitrose may have some in store. They didn’t.

I’d taken Mother shopping a few days later, and Tesco had the ‘Hot and Cold’ variety on the shelves, at a slight premium as they have a heating function too, at this point the hot nights were getting worse.. Did the shop and when going through the till a big warning came up on the till, saying it could not be sold. ARGH. Upon checking online, that model had been recalled, months before. Asking Mother (who works for the group), it’s a rather rediculious system they have in place for recalls. These only seem to be tracked at the tills. So it basically goes:

Customer tries to buy > Gets to till, and held back > Goes in the pile of other unwanted items at the till > Either goes straight back on the shelf or goes into the store at the back shop > Night shelf stackers see the item, go place back on shelf > Repeat.

Was diagnosed with Celiac Disease a few weeks back, and finding the substitutes pretty grim, bread being one of them. However a lot of reading later, I had a few what good home made bread recipes. So this weekend I decided to brave Westfield, and go to one of the bigger John Lewis’ locally, as they stock a well rated bread machine for making Gluten Free bread. Check online and then head down to the store. I thought I’d call ahead, and make sure ‘Yep one in stock’. Perfect.

Get to store, find the isle, and the item. Get one of the PFYs to look it up ‘oh we only have the display model left’… Yup that counts as the one apparently, and they don’t sell the display models? Awesome. However I am told I could go to Oxford Street if I wanted, as they have some in stock, or order it in for click and collect and pick it up tomorrow. No no no. The idea of me going to a shop, is I want it there and then… If I want it tomorrow, why wouldn’t I just order online and get it sent straight home? Ergh, if you have an item in a massive department store, why would you not stock at least one item you can sell. What is the deal with getting someone to come back tomorrow? Surely retail is all about the impulse? If people need to order online to pick up, surely they’ll just order online and get it delivered?

Then decide to do some browsing, and popped into Game, again not something I would generally do, but I do enjoy some impulse shopping. Find a game I’d wanted to play… £37.99, bit steep compared to how much it is online, but oh well, I guess I’ll get it anyways. Oh… a big queue, but I’ll assume it will go down soon. 10 minutes later still not moved. It’s seems the two cashiers were explaining every single combination of how you could buy the latest console. Argh. Then in a very un-british way, someone in the queue asked one of the PFYs, who seemed to be just standing around picking his acne, if he could or get someone to open another till. There must have been 15 people in the queue. I then check Amazon, oh, I can get it for £29 and have it delivered for free on Sunday (note: I do have a Prime account). You know what happens next, I had planned to play it on Sunday anyway.

As I was walking out of the store, the original PFY and his fellow soap dodger was laughing that someone had asked for him to open another till.. I guess he didn’t have enough stars on his badge.

They wonder why Retail is f*cked…


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