Again let down by Apple. They cocked up the first repair (see previous blog) but apparently the part would be in on Tuesday, fixed, they’d call me and couriered to me for Wednesday. Well today is Wednesday, no call, no laptop, no biscuit.
Called up the store, and they said they would look into it and get it repaired. Hmm would they have repaired it if I hadn’t called? me thinks not, even though apparently a ‘Second Repair’ has priority. Later this afternoon, the store called me back, saying it had been fixed, would need to be tested tomorrow, and then shipped out, for delivery that evening. When I asked the ‘Genius’ to check the address, he correctly identified it was my work address, and couldn’t see a problem of it being delivered in the evening. Anyways.
He also said the squeaky hinge problem was not covered under the warranty, and there would be a charge normally, but as I asked for this to be repaired at the same time as the back being fixed, they would do it for free. Hmm this is interesting, as I have never mentioned a squeaky hinge, didn’t know it had one to be honest.
I am thinking these ‘Genius’s would fail an interview for McDonalds at this rate.
Saga continues… maybe on Monday they will launch a Genius v2 rather than a 3g iPhone… that would be nice
